Privacy Policy:

Information we use:

When you shop with Anna Dempsey Designs Ltd online we ask for information like your name, email address, delivery address, telephone number and credit/debit card details. All this information is necessary to enable us to process your order and liaise with you about your order.

Holding your information securely:

Our site uses the latest secure server technology to ensure that your information is fully protected to the highest standard whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.

Contacting us by telephone:

To help us maintain excellent levels of customer service, we do record and monitor our calls for the purposes of staff training.

Data Protection:

Anna Dempsey Designs Ltd complies with all aspects of the Data Protection Act.

When placing an order or requesting a printed catalogue from us, we will store the data you provide. Any data we store may, in the future, be used for promotional mailings. However, where you have specifically requested not to receive mailings from third parties your details will automatically be excluded from such mailings.

Use of Cookies:

Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example.

Cookies do not contain any personal information about you and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. If you prefer, you can set your browser software not to accept cookies – if you choose to disable cookies you should still be able to use the site, but you may lose some functionality.

Your Rights:

If you have any queries about the personal and account information we are holding in your name, please contact our customer service team, who will be more than happy to review your file and update your records. You can contact Customer Services by email or phone:

01978824469

info@annadempsey.co.uk

Alternatively, if you wish to change your existing preferences in relation to receiving marketing information from Anna Dempsey Designs Ltd, please go to My Account where you can review and update your details accordingly.

Delivery & Returns:

Delivery information Anna Dempsey Designs Ltd.:

Subject to stock availability, we aim to despatch within 48 hours of processing your order (orders placed on Friday, Saturday or Sunday or holiday period may take slightly longer).

Delivery within the UK, EIRE and EUROPE, and REST OF WORLD*:

Delivery time for Anna Dempsey Designs Ltd is depended on Royal Mail functionality as all items are sent via this service unless expressly stated. For products ordered from strategic partners (collaborators) delivery times depend on their own elected form of delivery service. An email will be sent to inform customers as soon as Anna Dempsey Designs Ltd is informed from the strategic partner of an item or items being sent out.

*Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular items, delay shipment or charge import duty.

CANCELLATION & RETURNS FOR ANNA DEMPSEY DESIGNS LIMITED trading as Windows to the World

Items purchased under a distance contract (online or by phone) can be returned in accordance with your rights under the Consumer Contracts (information Cancellation and Additional Charges) Regulations 2013 (CCRs).

You can cancel your purchase and return the item if you inform us within 14 days from the date of delivery of goods. You will be responsible for the cost of returning the item to us unless the goods are damaged upon receipt. Items must be returned in their original packaging. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product or packaging. Your refund will be processed immediately upon receipt of the item back at premises.

Except as set out above, we do not offer refunds. Subject to the item being returned to us in person within 14 days we do offer exchanges, provided always that the item is returned in its original packaging and in the same condition in which it was received. However, the above requirements are subject to, and do not affect, your statutory rights, including in respect of faulty items.

What are my rights under Consumer Contracts Regulations 2019?

UK & N. Ireland customers:

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to fourteen calendar days starting the day after you or your nominee has received your delivery to cancel your order without giving a reason for cancellation. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. This does not apply to certain ‘exceptions’ specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods, for example, where an inscription has been made. During the period in which the goods are in your custody you must take reasonable care of the goods. To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Further details of your rights under the CCRs are available from your local Trading Standards department or Citizens Advice Bureau.

International customers:

If you buy goods under a distance contract (including, for example, by phone or online but excluding any goods bought in store), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), you have up to 14 calendar days starting the day after you have received your delivery to cancel your order without giving a reason for cancellation. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you or your nominee receive the last item of your order. We will not refund the cost of returning goods unless damaged/faulty. This does not apply to certain “exceptions” specified at section 28 of the CCRs, including goods made to your specification, clearly personalised goods. This can be done via email – Important: please remember to include your Transaction number on the email.

To exercise your right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you wish to cancel your contract you should notify us in writing either by letter or email:

Mail Order Department

Anna Dempsey Designs Ltd.

The Vicarage

Park Street

Ruabon

Wrexham

LL14 6LF

info@annadempsey.co.uk